FAQ's

1. Q: What do the number and stars mean next to the product?

         

A: These images represent the maximum or minimum amount of time before the products are dispatched. The products with 24h are usually dispatched within 1 or 2 hours of your order, depending on the time your order is placed. On Order images represent the products in which we dont keep in stock or usually take longer than 3 days to get to us from the suppliers.

2. Q: What are your shipping rates?  

A: Shipping rates vary from FREE delivery to a standard R 400 delivery for certain areas around South Africa. The shipping rates are calculated from the volumetric and acctual weight of the product, this is only in effect if your order needs to be sent on the courier. If you are not sure what the shipping fees will be to your area, our system will quote you before you confirm/pay for your order.

3. Q: How long before I recieve my order?  

A: Depending on what time your order is placed, it can range from 1-2 hours or less, but can also run up to 3-7 working days depending on what is ordered and where you live in South Africa. If you would like to get an estimated time of arrival, send us an email on This email address is being protected from spambots. You need JavaScript enabled to view it. asking us for an ETA on the products.

4. Q: Are all items available for collection?  

A: Yes all items are available for collection. Please keep in mind that we will send you an email to let you know once your items have been processed and are ready for collection. If you have any further queries, please feel free to send in your questions to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be more than happy to help you.

5. Q: What are Vet Express' banking details?

NOTE:

  • Please ONLY use your order number as reference.
  • Please make the exact deposit amount . In other words the price of the goods purchased as well as the shipping fee (If applicable)
  • Please retain your proof of deposit/transfer incase of enquieries.

A: Banking Details

Bank: ABSA

Branch Code: 632005

Account number: 4078667414

Account Type: Savings

Account Holder: Vetexonline

6. Q: How do I generate a quote?

A: Add the items to your cart, click on view cart and our system will quote you before you confirm and pay for your order.

7. Q: How do I register with Vet Express?

A: To register as a shopper, click the login button on the top left hand corner of the page. 

 

You will then see a pop up that looks like this.

Click on the Create an account link and you will be directed to a page that looks like this:

NB!

Please ensure that you fill out all fields that are marked with an asterisk symbol (*). 

Click/tap the block on the Captcha to show you are not a robot.

Once you have completed these steps, click on the register button below the Captcha.

Once you have clicked the register button, your account will be created. In order to activate your account, you will receive an email from us with an activation link, click the link and your account will be automatically activated.

If you experience any problems with the setup or activation of your account, please feel free to contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us via our live chat.


Vet Express

The Pet Store That Gives You More!
24 7th Avenue Edenvale, Edenvale South Africa

Vet Express is an online store specializing in premium pet products, we have a combined knowledge of over 150 years in the pet care industry.

Have any questions? Feel free to get in touch with us via our live chat or alternatively you can reach us on 087 551 0656 or info@vetexonline.co.za

Please Make Out All Faxed Documents To Vet Express | 011 454 2757

My Rewards Points

Points
Please log in
© 2018 Vet Express. All Rights Reserved.